SOUTHWEST AIRLINES… Now that’s what I call real spirit and heart!

This photo was sent to me
by our warrior EE
and oh how I love that papertrail!
Thanks friend!
I just love
Of all the flying I do in the friendly skies, I have always had a marvelous time on Southwest!
That heart you see with the wings around it, surely do symbolize all that they do on a daily basis to give us a flight that is all that we could hope for; from the tickets that are still affordable, to
and the attendents that greet you as you enter the plane.
More often than not you have the opportunity to meet your pilots
they are all friendly, knowledgable,
professional and with great humor
as they take to the skies and get you where you are going!
I’ve laughed even when weary at some of the drills you are put through with the standard,
You cannot smoke on the airline
to the oxygen instructions
and even at times when the person who boards you does the final count,
and is about to leave the plane will come on the microphone and wish us all a wonderful flight,
ends his little talk by telling us to enjoy ourselves on our way to
“a state we are not headed”
only to see if someone notices!
Let’s all remember we do have choices where we fly
what airline we choose to take us there!
I’m sure it has not been lost on anyone the recent new of the airline known as “Spirit”; the one that has made the news of late.
We all now wonder how this airline continues to find its way off the ground.
Yes, I am the first to agree that there must be rules and regulations that govern the life we live, rules that are set in place to maintain order, and that allow business to thrive and survive and prosper.
I believe in prospering myself,
and do indeed think that customer service is something that good business must continually balance with common sense and a governing body.
I also believe that all rules must be as we each are; strong enough to bend at times for the overall good of community and the spirit of those in need and the spirit of the well being of paying it forward.
Spirit put themselves in a rather bad light with a Veteran who had made reservations and plans to visit a loved one on their airplane.
No he did not purchase their protection plan; many of us save where we can, and don’t think to do that as we don’t anticipate a change of our plans.
HOwever, this man; then discovered that his health would not allow him to make this flight; had his oncologist tell him that to fly would place him in harms way.
He now is a hospice patient; and he then went to SPIRIT and explained the situation and asked for an exception to their rule to be made
the rule says, “NO exceptions/no refunds”, Period.”
would it have really pained them?
Would it have altered their budgets, or caused them angst to handle this with compassion, out of the lime lights and press that has now cost them their very “spirit reputation?”
Could they have prevented a hospice patient emotional distress?
Does it really matter that he is a Veteran of the service more than that he is a customer of an airline who after buying a $197.00 ticket now has a health crisis that is preventing him from safely flying
and now needs a break from a million dollar company;
to show a bit of compassion?
Spirit Airlines “chose” to show their lack of compassion, care, and true business lunacy to this man as they demonstrated a lack of values in a service industry filled with choices under the leadership of the CEO
Ben Baldanza.
Once again the power of people outraged, and willing to STAND UP;
have shown Mr Baldanza that we will not tolerate lack of spirit, caring, and that we do have choices.
On Facebook a group was launched to let Spirit know just how powerful people are.
In two days it grew to over 30+ thousand people saying enough is enough Mr Ben B and lack of Spirit.
And finally it seems that Spirit gets it.
What is rather comical in this to me
is that Mr Baldanza issued the most insincere apology to this veteran I’ve heard lately as he stated he is “personally out of pocket going to repay this gentleman his $197.00).
I had to laugh out loud.
Do we think it will hurt him, or bankrupt Spirit airlines to give back
$197.00 to a customer?
I do believe the old saying
“you get what you pay for”
yet I find it amazing that Spirit airlines tauts itself to be the lowest cost airline up in the skies.
IF you can find a flight; IF you can afford the bottled water offered;
IF you want a cocktail or beer and have a credit card with that much dough on it.
As Bob Hope must have had a crystal ball long ago,
next they will charge $5.99 for the oxygen per mile once at 32,000 feet;
the window seat will have a pay slot and the shade will roll up as long as you feed it bills per 20 second views.
Spirit announces its new add on fees.
$100.00 per carry on bag.
oh goodie, guess they will catch up on that personal check to the veteran in the first two bags
so the CEO can then go out for a grand dinner!
Yep you get what you pay for!
And yes
folks will carry on bags like you have never ever seen before,
the likes that make u look sideways, upside down and right side up;
some will amaze, amuse, and disgust;
yet I can’t help but wonder at times how they can still manage A cellphone in one hand while holding coffee in their teeth,
they still do it all!
Bravo Mr Meekins, I’m happy you got your $197. from the CEO of Spirit; that you were able to drive to see your beloved family, I’m happy to hear you are in the care of hospice and pray you will find support and pain-free days.
I thank you for your service to our Nation.
And yes, we should all buy that protection insurance…
And still
I will tell you,
if they gave me a ticket today
I will NOT support an airline
called spirit
if they offered to fly me to Hawaii and put me up at the Hilton for a week.
Some things are just wrong.
As for me?
Where they treat you well,
fly you with a smile, and safety,
where my heart is surrounded by the wings and the bags fly free
along with prices that are affordable and understanding seems to honor their mission/values set forth by a CEO that gets customer service.
Of course everyone has an off day,
even those lovely flight attendents
but overall
they make for an enjoyable flight
did I mention
 my bags fly free?
 video by Dr Sherry
Oh I just had a grand time as I watched folks board on my last flight on Southwest!
I even enjoyed a conversation with the pilot before we took off as he was heading home to his family letting me know about him and his love of flying, his love of his company! Tried as I tried he just wouldn’t let me ride on his lap though! Darn the bad luck on that one!!!
I look forward to the day when they add spirit to their fleet
and throw those colors and the heart with wings showing their compassion and spirit
for all of us!
As for the CEO of what is now the joke of the airline industry,
best of all things to ya
bells cannot be unrung
you have shown us who you are sir.
The people with true spirits have spoken,
they have STOOD UP.

Now let’s take
Gary Kelly, CEO of
Southwest Airlines,
a man who realizes that people are the power behind sucess and the reason the planes stay in the sky!
Bravo Gary; you live your vision/mission
and compassion is the name of your heart surrounded by the wings
and I thank YOU sir!
We have choices
as businesses, individuals, CEO’s make decisions that affect/infect
all in our communities, states, nations and across the globe.
Have the best day ever friends,
and when you book that next flight;
may your choices be wise,
your flight be fantastic
I hope you see angels dancing on the clouds.
Let us all hope we don’t have to feed a slot near the window seat for the shade to lift for a view out there
nor for the oxygen to drop down in order to breath per minute as we are in the air,
nor to have to pay to pee
as the friendly skies
find ways to make a buck
when offering a deal on fares.
oh I forgot to tell ya,
they even sent me a birthday card this year!
Now that is customer service at its finest!
So I’m thinkin… maybe Mr Kelly or his fierce PR lady,
will give me some of that
Southwest LUV,
a shout out here today or this week.
aFTER all, I sure do
LUV me some Southwest…
I bet that CEO sees this,
and a complimentary ticket will show up in the mail next week as a customer thank YOU!
Yep, bet I hear from a CEO with some class and style
Mr Gary Kelly,
the man who lives the vison of
What do you think my dearest warriors?
Walk in beauty,
keepin it real

Southwest Airlines

Southwest Airlines (Photo credit: Wikipedia)


48 comments on “SOUTHWEST AIRLINES… Now that’s what I call real spirit and heart!

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  35. Heard a funny spoof on Spirit airlines on NPR over the weekend. Wish I could find it online. I laughed out loud during my commute, and just know everyone here would be in stitches to hear it. Alas….
    Hope everyone is starting off this week with good energy, great plans, and lots of sunshine to come.
    Be well friends and choose wisely when you book your next flight.

  36. […] SOUTHWEST AIRLINES… Now that’s what I call real spirit and heart! (drses.wordpress.com) Share this:RedditStumbleUponFacebookTwitterDiggMorePinterestTumblrEmailPrintLike this:Like2 bloggers like this post. Tags: carry on bags, choice, humor, people, personal, Southwest Airlines, vlog Permalink […]

  37. Well friend, you have flown enough that you should know which airlines are good and which ones are not. Ridiculous. They had to alter their charging so the others are making up for it with charging for bags. I hate flying and hope I don’t have to any time soon. hugs my friend.

    • well that is true enough, but it is their spirit that means a lot to me… and for that I am grateful and that leadership finds its way to those who work at Southwest to make the flight more enjoyable, although I am amazed at what folks do at airports and all they bring with them… be well dear one.

  38. Yes, Allegiant rocks as an airline from Roanoke to St Pete/Clearwater, although I have read and just experienced having to PAY FOR CARRY ON!

    Prom/Graduation only weeks away for the boy, ohhh how there will be tears/fears/joy and dancin…
    next we know college bound and that little fella will have to learn the ways of the world including a “real time part-time or 2 job” go figure… High School days ending welcome to the big time Godson… Let the party begin!

    with love on the winds for some sun in Southwest VA…

    flying those friendly skies soon to be with and join in the dance of the new generation of grads…

  39. Good morning, dont know if I have ever flown on either air plane but I will surely remember what you have said about the mean old Spirit airlines. I bet the CEO is running to the bank to get the exact change for someone who has Cancer and is with Hospice, also served our Country. Shame on the Spirit. I fly Allegiant, they are wonderful in most cases occasionally you get a grumpy pilot or stewardess but most of the time they are nice. Sometimes the cutie putie pilot is a pain in the bottom? Good vibes for most of the workers. We are gonna have another rainy day here in Virginia. Our nerves are strung out with the coming of the Prom and the Graduation of Dvante. Dont want him so grown up and just missing him and he is not gone anywhere. I have to get on his social list to get a night with him and I look forward to him and Kamryn any day or any time. Thank you for your words of wisdom each day. Blessings to our Veterans and our soldiers defending our country and our lives. Blessings to all.

  40. Oh, Dr. Sherry, you just rememinded me about the Super Moon and its effects in people. I actually forgot about it. I have been Super Busy inputting many of those that came through on the weekend – Yes, there was lots of Hoopin and Hollerin in this town over the weekend. Some even tried to burn their place down! It will be an all day event today to get them all input. Indeed twas a wild and extremely busy few nights!

  41. Ahhh, what's better on a MOnday than to get my warriors FIRED UP, and thinkin! hmmm, got ya so fired up you didn't even laugh at the humor of having to pay to pee?
    “the spirit's in it” on this beautiful and sunny MONDAY, how did YOU like that video of mine from my seat on SOUTHWEST??
    and yes Osh, I got a birthday card from SOUTHWEST… now that's a CEO Gary Kelly to stand for his employees and realize that we customers is what makes the wheel go round and folks fly in the air. Veterans, non veterans, we are consumers…
    and we have power/choice
    there is a page on Facebook, where folks are STANDING STRONG and letting their voices be heard on that mean-spirited airlines… they affected change $197. to be exact,
    and I do believe the reprocussions will be felt for a long time a comin…
    perhaps Southwest will be flying to more and more cities …?

    Be well warriors, catch the you tube of yesteray where I tried to answer the questions that many seem to have…
    blessings on the suns' rays and safe travels Sandy home from a day of trauma.

    Remember the effects of that super moon will probably carry on through the week wherever you are friends!

  42. Interesting words today about Southwest and Spirit Airlines. If I ever do fly again I think I will try Southwest. Sounds like an amazing company and amazing employees. Spirit just messed up their company name by doing that to a customer – and a vetran at that!
    It has been stormy / rainy since last night and is still raining buckets of cats and dogs out there. Hope it stop soon, at least before I go home today. I don't like driving in the stormy weather. I hope it is warm and sunny where you are. Take good care friends. Wishing each of you a Marvelous Monday and an enjoyable day !! /Sandy♥

  43. l00% agreement on Southwest. They are efficiency with friendliness.
    Always have called them first to see if they going where I need to go. Unless things have changed, the don't fly to some locations, and hate it if I have to fly another airline. Exactly WHEN did you get a birthday card from them? You noticed, I'm sure, that there was no LOL after that question. REALLY APPRECIATE YA DR. SHERRY.

  44. …… now that's the Spirit, NOT
    How dare they make it right after such an ordeal, such a mess, such an insult to a sick veteran.
    HOW DARE THEY stand by their policy and not make exception for fear who would know or find out.
    Just cut the check and turn the page, but OH, NO ! Had to make national news for weeks and finally they made it right, losing many customers along the way.
    Shame on YOU, evil Spirit.
    Don't even get me started, cause I “ate” a ticket on Spirit due to that policy. Oh, well, happy to be FIRM on Monday.

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