Oh how these roses took my breath away when they arrived yesterday! And as I look at them today they are even more spectacular, their intricate beauty amazes me, delights my senses and I am once again reminded of all that is beautiful and unique in life. I am indeed blessed by love and all its wonder from the feelings of unconditional love, to all that went into the growing and cultivating of these most remarkable roses. Oh how they stand so tall and reflect such beauty while filling my senses in such tremendous ways. I have moved them here and there and even to the floor to watch how the light dances on them, just to be more amazed in my enjoyment of each one of their petals.
Oh yes, I do so love flowers, their texture fragrance, beauty. I hope that flowers have touched the lives of so many on Valentine’s Day, on this day. That those who bought them for others, for themselves are just as happy as I am, as child-like in their awe and excitement of them. I can only imagine the exhaustion of those who have sold them, have cleaned and de-thorned roses and other beautiful flowers over the last days, and who are now on phones to hear that some were damaged enroute to homes and offices, or that others did not receive what they took such care in ordering for those they care so deeply for. Of course there will be those calls from irate customers saying things that will stun and amaze. I have once worked in a flower shop, and heard some of the most incredible stories from ones who demanding that what they received they didn’t like as they were worth more and better from the giver! I always laughed like a maniac after getting off the phone of those calls. Boy can you even imagine this day and yesterday and those who will be like a tire? It will be one of those times where the rubber meets the road in customer service, and I’ve already heard from a warrior who is less than happy! Our Warrior Ali, is on the warpath against Teleflora it seems, and has rated their customer service on the same level as I have rated HP of late. She has the pictures to prove it, and says they have even stopped answering their phones to voice her displeasure and will not make things right for her! Oh the “word of mouth” and those who choose to treat customers poorly in service will indeed be the downfall of many I do believe. When enough people tell of Good/Great service and products, we tend to buy those things, and when folks stand up, stomp and spread the same “word of mouth” on bad experiences or BAD customer service, and keep beating that drum, folks then will spread that news like a fire out of control until changes or made. We do have many choices, and many many places to do business with in these days and times. Ali chose to do business and to send flowers (not to me I might just add) and the results seemed to be not so good! She picked her choice from a photograph, and I along with many often do the same thing, and if substitutions have to made they usually let you know and ask if that is acceptable and if anything, they often substitute UP in look and value… at least that has been my experience. Poor and now angry Ali Legrand… not so much so as today she is not a happy camper and Tele-Flora is in hot water and not responding to her at all: this is what she ordered, and what was received: I would be hot as well.
- Happy Valentine’s Day Everyone! (drses.wordpress.com)
- Florists now dread Valentine’s Day (money.cnn.com)
- Whose roses look best, last the longest? (wptv.com)
- Do you speak flower? (floweryprose.com)
- Flower shops suffer with rise of Internet florists (sacbee.com)